Refund policy

We want you to love your purchase. If something isn’t quite right, we’re here to help.

Returns

We accept returns within 15 days of the delivery date.

To be eligible for a return, items must be:

In the same condition that you received it
Unused and in their original condition
In the original packaging (if applicable)
Free from signs of wear, damage, or alteration

Certain items may be non‑returnable for hygiene or safety reasons (such as food items, bath products, or personalized items). Please get in touch if you have questions or concerns about your specific item. Gift cards are non-refundable.

How to Start a Return

To begin a return, please contact us at support@thegiftinggame.com with:

Your order number
The item(s) you’d like to return
The reason for the return

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.